Urgent Electrical Concerns and Enquiry Limits

For immediate danger, use official emergency services from a safe place. This website's enquiry route does not promise emergency dispatch or a response time.

Use the appropriate immediate help

Fire, electric shock and damaged electrical equipment need the appropriate emergency response. Do not enter a hazardous area to take photographs or gather model numbers. Follow current Energy Safe Victoria guidance and the instructions of emergency responders.

A routine enquiry form is not a substitute for urgent help. If you contact a contractor directly, confirm whether they can respond and what the arrangement covers. A submitted message alone does not establish that attendance has been accepted.

Record information after immediate safety is addressed

When it is safe and appropriate to arrange follow-up, describe what was already observed and retain any reference or written instruction from the relevant service. Avoid diagnosing the cause or repeatedly operating equipment to produce another example.

Ask the electrician what assessment is proposed, how access will be managed and what written findings will follow. For a managed or rental property, identify the authorised approval contact and retain the communications about any changed scope.